Privacy Policy

Simlaco is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.simlaco.co.uk, in accordance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following personal data about you:

• Identity Data – name, username, or similar identifier.
• Contact Data – email address, phone number, mailing address.
• Technical Data – IP address, browser type, time zone setting, location, operating system, and other technology on the devices you use to access the site.
• Usage Data – information about how you use our website.
• Marketing and Communications Data – your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Data

We collect data through:

• Direct interactions (e.g., filling out forms, contacting us).
• Automated technologies (e.g., cookies, server logs).
• Third-party services (e.g., analytics providers).

3. How We Use Your Data

We use your data:

• To provide, operate, and maintain our website.
• To improve, personalize, and expand our website.
• To understand and analyze how you use our website.
• To communicate with you, including for customer service and marketing.
• To comply with legal obligations.

4. Legal Basis for Processing

• We process your personal data under the following lawful bases:
• Your consent
• Performance of a contract
• Compliance with a legal obligation
• Legitimate interests (only where your rights do not override these interests)

5. Cookies

We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more information, please see our [Cookie Policy].

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

• Service providers and partners who help us run our website
• Authorities if required by law or to protect our legal rights
• Analytics providers 
• All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

7. International Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as standard contractual clauses approved by the European Commission.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements.

9. Your Rights Under GDPR

You have the following rights:

• Access your personal data
• Correct inaccuracies in your data
• Erase your data ("right to be forgotten")
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise your rights, contact us at: enquiries@simlaco.co.uk

10. Security

We have implemented appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the “Last Updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please get in touch using our contact us page.